Question: Do you offer a warranty?
Answer: Yes, all cooling units have a 3 year warranty. This applies only to the cooling unit and not the controls or any other part of the refrigerator. There is a 90 day labor warranty on cooling units if the unit has been correctly installed (with foam sealer that is provided).

Question: What do I do if my unit has been turned off for a while or I change the LP gas tank and it won’t fire back up?
Answer: If the refrigerator has not been used for a long time – or – the LP tanks have just been refilled, air may be trapped in the supply lines. To purge the air from the lines, turn the refrigerator off and on by pressing the ON/OFF button. If the flame is not lit within 45 seconds, turn the refrigerator off and back on again. This procedure can be repeated 3 to 4 times. If repeated attempts fail to start the LP gas operation, check to make sure that the LP gas supply tanks are not empty and that all manual shutoff valves in the lines are open.

Question: Is there a quicker way to make ice than just waiting until it happens?
Answer: Ice cubes can be made in the freezer compartment. For faster ice making, the trays should be placed in direct contact with the bottom of the freezer compartment.

Question: My food doesn’t seem to stay as cold as it should, what should I do?
Answer: Cool the refrigerator before placing any food inside. Never put hot food or drinks into the refrigerator – cool them first.The food storage compartment is completely closed and unventilated, which is necessary to maintain the required low temperature for food storage. The coldest positions in the refrigerator are under the cooling fins and at the bottom of the refrigerator. The warmer areas are on the upper door shelves. This should be considered when placing different types of food in the refrigerator.Arrange all food in the unit to allow for free air circulation. Do not leave the unit’s door open any longer than necessary. This will reduce frost formation and increase the efficiency of the refrigerator.

Question: What can I do to reduce frost build-up?
Answer: The easiest way to prevent frost buildup, which can reduce efficiency, is to wipe excess moisture off items being placed in the compartment.

Question: What’s the best way to defrost my unit?
1. Shut off the refrigerator by pressing the main power ON/OFF button (OFF position).
2. Empty the refrigerator.
3. Leave the cabinet and freezer doors open and place the drip tray under the finned evaporator. Defrosting time can be reduced by filling the ice trays with hot water and placing them in the freezer compartment.

Question: Sometimes when I open the refrigerator door a strong odor comes out. What could be causing it?
Answer:  The food storage compartment is completely closed and unventilated, which is necessary to maintain the required low temperature for food storage. Consequently, foods having a strong odor or those that absorb odors easily should be covered.