Do you have ice build-up on the top of your refrigerator or cooling fins?
You have a condensation problem! The biggest culprit of condensation is an air gap at the door gaskets. Check your gaskets for any obvious tears or cracks, if you are unable to see the problem with the eye. Take a piece of paper and close it in the door gasket. when you try to remove it you should feel resistance but be able to slide the paper easily. Slide the dollar bill all around the door, if at any point the paper moves between the gaskets without decent resistance you have an air gap. For some models you can simply adjust the door or replace the gaskets. For other models you have to replace the entire door.
Some refrigerators have divider heaters built into the door and the roof of the food box that are supposed to help control condensation, if these heaters are defective, you will most likely notice an increase in condensation. The heaters are unable to be replaced. If you would like to test the heater in your refrigerator please visit the product manuals page for the correct testing procedures. Give us a call if you have any questions.